Quality Fade in China
In most western countries the more a product is manufactured the better the quality. As engineers and manufacturers discover quality problems they find solutions in the manufacturing process and gradually, or rapidly, improve the overall quality of the product.
In China the reverse is usually true. Chinese manufacturers tend to quote low to get the business and then spend the entire life-cycle of the product trying to reduce the cost of the product through lower cost material substitution, design changes, specification changes, etc. At Chinasavvy we call this Quality Fade.
The process used by Chinese suppliers can be most subtle and devious. Frequently there is no change in the specification during the first or second production runs or shipments. This creates confidence with buyers who relax their “guard”. Then, little by little, changes start appearing – sometime too small or insignificant to even notice.
“We thought you would prefer this specification”
When the buyer does start to notice excuses will be given such as “the raw material supplier has changed the specification” or “the grade is no longer available” or ‘this is an improved specification” or “we thought you would prefer this specification”.
The truth is that the Chinese supplier has entered the “fade” period. He is now determined to reduce his costs to make more profit.
So how do you avoid Quality Fade if you are a buyer sourcing from China?
There is only one word: Vigilance.
At Chinasavvy we create thorough product specifications and extensive quality control specifications covering everything from raw materials to processing to packaging. Every production run or shipment is thoroughly checked against the specifications. We anticipate that suppliers will start the quality fade process so after the first shipment we double our guard for future shipments.
To avoid quality fade make sure you have thorough quality control during the first delivery and then each and every time you buy the same product. Remember: Vigilance.